Admin Settings

Settings

Locking Device to Kiosk Pro


Show Settings

By default, Kiosk Pro's settings menu is shown when the app is launched.  When you are ready to see how changes you've made to the app's settings affect your presentation, you can tap 'Run Kiosk Presentation' in the top left corner of the settings menu. 

Options:

  • On App Launch (default)
  • Never
  • On Touch Gesture and Passcode

On Touch Gesture and Passcode

You can access the in-app settings by placing four fingers on the screen (two on each side) and holding your fingers there until a passcode prompt appears (about one second).

The touch area on each side of the screen fills the height of the content (not including the display bars) and the width varies depending on the iPad model, though the physical width is about the same:

  • iPad Pro: 500 px wide
  • Other Retina iPads: 400 px wide
  • Other Non Retina iPads: 200 px wide

This prompt will automatically disappear after a short period in case it has been accidentally triggered by a visitor and left open.

Never

You can set in-app settings to never show, but if you do not have Remote Settings Control enabled and correctly configured, you will not be able to change Kiosk Pro's settings without deleting the app and re-installing.


Passcode

This passcode protects the Kiosk Pro settings when using Show Settings > On Touch Gesture and Passcode and generally consists of a four digit string.

While we suggest a 4 digit code for simplicity, the passcode field can validate a much longer string (up to 30 characters) and accepts both numbers and letter (which are case-sensitive), allowing you to create a more secure passcode if needed.

This passcode is not recoverable for security reasons. If you lose or forget the passcode, you will need to either reset it using Remote Settings Control if configured or delete and reinstall the app to regain access to the settings menu.

If you accidentally set Show Settings to On Touch Gesture and Passcode, the passcode is empty by default, so you should be able to just touch 'OK' when the passcode prompt appears.


Autonomous Single App Mode

Added in version 7.5

Overview

Autonomous Single App Mode is a feature of iOS that allows an app to enable and disable a Single App Mode session from within the app itself.   

Single App Mode is similar to Guided Access, but, unlike Guided Access, retains control of the device even if the battery dies. A Single App Mode session can be started through Apple’s free Configurator software for Mac or through an MDM (mobile device management) like  JAMF Pro or SimpleMDM.

If using Autonomous Single App Mode, you must configure the app to show settings on touch gesture & passcode, otherwise you will not have a way to end the Single App Mode session.

For an app to successfully trigger an autonomous Single App Mode session, Apple requires that the device:

  • currently be supervised either using Configurator or through the Device Enrollment Program.
  • currently be enrolled in MDM (mobile device management).
  • have a configuration profile set up and installed through the MDM that sets the restrictions key ‘autonomousSingleAppModePermittedAppIDs’ and includes the app’s bundle identifier (‘com.kioskgroup.kioskproplus’ or ‘com.kioskgroup.kpenterprise’).

It is not possible to install a configuration profile with this key through Configurator at this time.

The process of setting up a configuration profile differs from one MDM provider to another so you may need to consult with your MDM provider’s support team to determine if they currently support profiles that include this key and how to configure that profile.  

JAMF Pro includes this in the ‘Applications’ sections of a Restrictions configuration profile: 

In SimpleMDM, this is configured under by Group > Edit > Restrictions > Supervised Devices Only:

In AirWatch, you'd create a new Single App Mode profile and using the filter type option at the top of the panel, select the option to list apps that are eligible to enter Autonomous Single App Mode.

Autonomous Single App Mode

This setting lets you choose when to lock the app to Autonomous Single App Mode.

  • Lock Manually (default)
  • Lock On App Launch

Lock Manually allows you to lock/unlock the app from within the app settings, while Lock On App Launch will automatically lock the app when Kiosk Pro is initially launched.

Passcode to Exit Autonomous Single App Mode

This passcode protects Autonomous Single App Mode from being unlocked. After performing the 4-finger touch gesture used to access settings, you can enter this passcode instead to immediately unlock Autonomous Single App Mode.

While we suggest a 4 digit code for simplicity, the passcode field can validate a much longer string (up to 30 characters) and accepts both numbers and letter (which are case-sensitive), allowing you to create a more secure passcode if needed.

This passcode is not recoverable for security reasons. If you lose or forget the passcode, you will need to either reset it using Remote Settings Control if configured or delete and reinstall the app to regain access to the settings menu.

Still stuck? How can we help? How can we help?